They run it thru 4 more times or so, and it never finishes. So, he runs it again, and it doesn’t finish, he calls his boss, they run it thru and it doesn’t finish – by the way, no where in all of this did I yet give them credit card. 1:45 I’m queued up and talk to the guy about what I want. I got to Apple store around 12:30, and they gave me a 1:30 appointment to talk to someone. I thought I’d leave around noon, get to Stonestown around 12:30, get the phone and be home around 1. Oh, and since they’re so strict about us being on time for our appointments, how about practicing a bit of professionalism and be available to assist us for the time that we took to actually make the appointment.Took me 5 hours to get a new iPhone – and it’s NOT because of any line. Instead of focusing so much on pushing ‘Procare’, maybe it’s time to focus on what was originally intended: On solving issues with customers who purchased their products. I have been a loyal customer to Apple for the past eight years, and every time I have the slightest problem and go to the ‘Genius Bar’ to get it resolved, I am told immediately that the product is too damaged (without even taking offering to thoroughly check it out, which I would have gladly paid for) and that they can give me a 10% discount to exchange it. Isn’t that the purpose of making an appointment, so you don’t have to wait in line? This really got to me they sell me a defective product and then try to push me into paying more money (Shouldn’t AppleCare be sufficient), so that I’ll be able to get my system back before people who didn’t purchase it, and won’t have to wait in line when I make an appointment. Then, the ‘genius’ behind the bar started trying to push the ‘Procare’ service to me. I practically had to plead with them to do a diagnostic test, run a ‘tune-up’, and reinstall the software themselves (In case the problem was caused from my software). I purchased AppleCare, so they seemed indifferent to the fact that my Hard Drive is completely screwed up and just suggested that I do a Clean Install (which I have already had to do a couple of times already). I’ve been having problems with this system (It was Refurbished) since I bought it. ![]() I had to drop off my PowerMac G5 there yesterday (which I purchased from them). I am also really frustrated and disappointed with the “Genius Bar”. In any case, I hope this suggests how you might be able to avoid your frustration and make a reservation, or at least try to make a reservation at the local genius bar or find a different authorized Apple repair center for your computer gear. On the other hand, since it’s 11pm on a Sunday night, the results might be dramatically different at 9am tomorrow morning too, so it’s worth another try. Yeah, we could buy “Apple ProCare” and reserve a time up to seven days in advance, but that’s not exactly what we want. Once that’s done, it’s time to sign in:Īnd then request a time for an appointment: I’ll click on “Mac” since that’s most likely what you’re having problems with, but you can see the other options. Looks good! Click on it and now you can self-categorize your request: ![]() Stuck in the middle of the page – not particularly easy to find – is the following: I choose “Colorado > Cherry Creek Mall” and am taken to The Cherry Creek Apple Store Web Site, focused on that particular store. Click on “website” and, confusingly, it takes me to the Apple home page, where I now see that they’ve added a pop-up entitled “Visit an Apple Store”. I’ll type in “80306” to the locator tool, as it’s my area’s zipcode, and here’s the result I get:Ī bunch of closer options for bringing in a computer that’s not working (and you should be able to find alternatives to the Apple Store too!) and, down a bit, the closest Apple Store, at Cherry Creek Mall in Denver. Alternatively, you can also go to the Apple Retail Store Directory and dig around, but that’s less efficient to me. Interesting, isn’t it?įortunately, I already bookmarked the site Apple Retail Store Locator and you can easily go to that page and type in your zip code to find the closest store. ![]() What’s missing? Any information about how to learn about retail store outlets here in the real world. Here’s something you might not realize, however, and it’s a critical snippet of information to know: you can make a reservation for your local Genius Bar online, before you ever leave your office or house.įirst off, go to the Apple Store Web site and look around closely. I know the feeling myself: I’ve more than once gone to my local Apple Store (Cherry Creek Mall, in Denver, but there are new ones opening in Broomfield and then, a few months later, here in Boulder, Colorado, my own community), put my name in the queue, then had to stay within 20 feet of the Bar while waiting 90 minutes or more for attention. Boy oh boy, do I hear complaints about the wait time at Apple Genius Bars.
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